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- Describe the four tiers of quality
documentation.
- Determine which element of ISO 9001 is
referenced in each of the following situations”
(a) An
audit found that no supplier reviews were being performed.
(b) There
were no inspection records.
(c) During
an audit, it was found that a punch press operator had not received the
technical instructions necessary for running the punch press.
(d) During
an audit, it was discovered that no manager had been given the responsibility
of ensuring that the quality system was being maintained.
- Describe how a two party audit system
works.
- Select members of a quality by design
team for the development and production of two or more of the following
products. If possible, the team should be limited to ten members of
different disciplines.
(a) Ballpoint
pen
(b) Car
windshield sunscreen
(c) Manual
can opener
(d) Computer
keyboard
(e) Clothes
iron
- Design a check-sheet for the
maintenance of a piece of equipment such as a gas furnace, laboratory
scale, or typewriter. Give the flow-diagram for the manufacture of the
same.
- Identify the appropriate level of risk
for the following items and justify your answer.
(a) Space
Shuttle
(b) X-ray
machine
(c) Camera
(d) Canned
soup
(e) Pencil
(f) Computer
keyboard
(g) Chair
(h) Running
shoe
(i) Automobile
(j) Fresh
vegetables
(k) Child’s
toy
(l) Golf club
(m) Baby
food
(n) Restaurant food
- Describe how benchmarking can be used
to improve both efficiency and effectiveness. Identify and explain three
main types of benchmarking. In what circumstances would each type be most
appropriate?
- What difficulties are typically
encountered when benchmarking direct competitors? Describe the ways
employed to work around these problems.
- Write a comprehensive note on at least
five different types of metrics. What is the significance of the different
metrics used in daily work routine in an airport? Critically analyze the
dependence of aviation systems on metrics. Cite two examples to support
your analysis.
- Using the Internet or other sources, find
examples of the role computers play in each of the six quality functions. As
an auditor how will you assess a website?
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